Terms & Conditions

Conditions of purchase

Once you have clicked on the button to 'Confirm Order' you have offered to buy the items at the price indicated on the website, including any delivery charges that apply to your purchase. If your order is accepted, you will be notified of this soon after you have clicked on 'Confirm Order' by automatic email. Despite our best efforts to ensure that all order details are correct at the time of the confirmation email, errors may occur and we therefore reserve the right to cancel where the order details prove to be incorrect. You will own the items we supply you from the moment they are delivered to the delivery address given to us on your order. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

Delivery and P&P

Postage and packing for all orders is calculated on the weight and size of the order as follows:

0-200g £1.75   201-500g £3.50   501-1kg £5.50   1kg-2kg £6.50   2kg+ £12.00

Smaller orders are sent by Royal Mail and larger orders by Parcelforce or courier. We aim to send orders out within 3 working days. We will let you know by email if there is a delay for any reason within our control but we cannot be held responsible for delays occurring once an order has left our premises. Customers issuing delivery instructions that do not allow the delivery company to obtain a signature on delivery, hereby accept that the delivery company's time and date of delivery are taken as absolute proof that the order has been delivered.

Overseas Orders

We can deliver to most countries outside the UK. Postage and packing are calculated on the weight and size of the order and charged at the actual cost of postage or delivery plus a charge not to exceed £7.00 for packaging.

Security

As Inchyra Designs Ltd is predominantly an internet-based business it is very important to us that we offer our customers the highest level of security. For this reason we have opted to work with a payment partner, Shopify, so that we can offer the most advanced software available to encrypt your credit/debit card details. For added security, we do not store your credit card details.

Payment and prices

All prices are shown in Sterling and include any relevant VAT charges but do not include postage and packing charges. The total cost of each order will be shown before you agree to make a payment. Every effort is made to ensure that prices shown are correct. In the unlikely event of an error being made, we reserve the right to cancel the order at any time prior to delivery. We accept payment by Visa, Solo, MasterCard, Delta, Electron, Maestro and American Express, through our online payment partner, Shopify. Payment will be deducted at the time of ordering. You can also pay by credit or debit card over the telephone by phoning 01738 860066.

Refunds and cancellations

Due to the specialist nature of our fabrics orders may not be cancelled once payment has been received. A cut length of fabric is classed as a bespoke item and will be printed and finished to order especially for you. Therefore, once placed an accepted an order cannot be cancelled for any reason including that the fabric will not suit the purpose for which you intended it, a change of mind, or for extra fabric which was ordered but not used. The customer must satisfy themselves that any product supplied by the Company is fit for the purpose for which it is purchased prior to ordering;

The Company will accept returns for faulty fabric if notified within fourteen days of receipt of goods. No returns can be accepted or refunds made on fabrics that have been processed in any way by or on behalf of a customer. All fabrics supplied by the Company are supplied on the condition that liability for any fault or defect in the quality, condition, description or fitness for any purpose is to a sum not exceeding the purchase price. It is the customer’s responsibility to check that they have received the correct design and colour before passing the fabric on to a third party since mistakes in labelling can occur;

In the event of faulty goods, please email us at sales@inchyra.com or write to us at Inchyra Designs Ltd, Inchyra House, Glencarse, Perth PH2 7LU. Fabrics can only be returned if they are in the condition in which they were sent out. Fabrics returns cannot be accepted if they have been cut or altered in any way by the buyer or a third party on the buyer's behalf.

Privacy

We will only use the information provided by you through our website in accordance with the Data Protection Act 1998. This data will enable us to process your order both at Inchyra Designs Ltd and take payment through our payment partner, Shopify, and to inform you of other Inchyra Designs Ltd products and news. You will be given the opportunity, through our website, to opt not to receive any further news or product information from Inchyra Designs Ltd.

Cookies

A cookie is a piece of information that is stored on your computer's hard drive by your web browser. Cookies are used on our website to keep track of the contents of your shopping basket while ordering, to help us recognise you if you shop with us again and, anonymously, to assist us in monitoring our business. Usually you can alter your browser settings to prevent automatic acceptance of cookies. We do not disclose customer information to third parties.

Descriptions and colours

Every effort is made to ensure that our descriptions are accurate and that images and colour reproduction are as close a representation as possible to the original, however, colours and highlights may vary according to the settings of your monitor, software or printer and we cannot be held liable for any discrepancies with the actual item purchased.

Indemnity

You agree fully to indemnify, defend and hold us, Inchyra Designs Ltd and www.inchyra.com and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.